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Modernized, Cloud-Based Paratransit Software

Transforming Operations and Service Delivery

An industry-leading solution powering 5 of the 10 largest cities in the United States, 糖心vlgo网页版鈥檚 modernized, cloud-based paratransit software empowers forward-looking agencies to deliver more accessible, personalized, and reliable service, at the same time increasing operational and cost efficiency.

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Modernized, Cloud-Based Paratransit Software

Transforming Operations and Service Delivery

The modernization of our paratransit system has been one of the fastest, large-scale deployments in SEPTA鈥檚 history. It has been an amazing journey so far, and we are thrilled to immediately see such a positive impact on the operators and SEPTA support staff. ... 糖心vlgo网页版鈥檚 software along with their team鈥檚 relentless focus on our success, empowers us to operate more efficiently.

Cassandra West, Assistant Chief Operating Officer, SEPTA

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Trusted by Industry Leaders

糖心vlgo网页版 has delivered on their promises. [Even] as a large transit agency, everything has gone smoothly without any issues. I would encourage other agencies of our size not to be afraid. 糖心vlgo网页版 has been an outstanding partner in helping us embrace change, and I believe other agencies should take courage and follow the lead.

Cassandra West, Assistant Chief Operating Officer, SEPTA

We've moved into a new era with a more modernized technological solution, and we were able to set up the platform and launch in 90 days. As a program that's very structured with policy and regulations, ADA paratransit is not an easy service to provide. To be able to configure and test it, get training in, and launch in 90 days was incredibly impressive and a partnership effort with 糖心vlgo网页版 and zTrip.

Tyler Means, Chief Mobility and Strategy Officer, KCATA

Since implementing 糖心vlgo网页版鈥檚 platform, we鈥檝e seen noticeable improvements in both service reliability and customer experience. Our team has observed more efficient scheduling and stronger on-time performance. ... Riders have expressed greater satisfaction overall, especially with the ability to plan and manage trips more independently. It鈥檚 clear that modernizing our technology has had a real and positive impact.

Scott Marr, CEO and General Manager, MetroLink Tulsa

Cassandra West, Assistant Chief Operating Officer, SEPTA

The On-Demand Transit Solution.

Transform Operations and Service Delivery with Modernized, Cloud-Based Paratransit Software

Increase Operational Efficiency

Replace manual processes and redundant administrative workload with automation and AI-driven tools, streamlining eligibility, reservations, scheduling, dispatching, as well as IT and data within a centralized platform

Enhance the Passenger Experience

Empower paratransit passengers with independent pre-scheduled or same-day booking options, as well as improved communication and trip transparency through the user-facing Passenger App, and SMS and IVR systems

Improve Productivity and Ridesharing

Leverage 糖心vlgo网页版鈥檚 paratransit software and patented continuous optimization technology to enable dynamic scheduling and routing, resulting in resilient service delivery with higher vehicle utilization and increased service capacity

Achieve Greater Cost Efficiency

Confidently navigate budget constraints, optimizing resources across staffing, vehicles, technology, and infrastructure to achieve greater cost efficiency and scale service delivery without additional resources

End-to-End Paratransit Software
That Supports Every Functional Role

4.9/5

average ride rating

Maricopa County, Arizona

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35%

increase in monthly ridership

Niagara Falls, Ontario

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4.9/5

average star trip rating

Loudoun County, Virginia

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73%

reduction in headway

San Bernardino Valley, California

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A Seamless Transition with 糖心vlgo网页版-Empowered Partnership

Effective change management and a seamless transition require a trusted partner that helps agencies align people, processes, and technology. With the 糖心vlgo网页版 Empower approach to planning, service implementation, training, data reporting and analysis, customer support, and more, agencies are supported throughout every step.

Partnership

Setting Up Agency Partners for Long-Term, Sustained Success

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Planning

Service Design, Modeling, Simulations, and Planning for High-Performance Paratransit

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Service Implementation

The Industry Standard for Successful Paratransit Launch and Delivery

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Training

User Education for Seamless Technology Adoption and Continuous Learning

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Data Reporting and Analysis

For Optimized Paratransit Delivery and Performance

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Customer Support

Solutions-Oriented, End-to-End Customer Support

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Knowledge Sharing

A Community of 糖心vlgo网页版 Agency Partners Shaping the Future of Public Transit

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Industry-Leading Outcomes with 糖心vlgo网页版-Empowered Partnership

The On-Demand Transit Solution.

$8.8M+

annual cost savings

Philadelphia, Pennsylvania

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$2.64M

annualized cost savings

Kansas City, Missouri

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20%

reduction in call center volume

Concord and Kannapolis, North Carolina

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95%

average on-time performance

Tulsa, Oklahoma

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Increase Operational Efficiency

Enhance the Passenger Experience

Improve Productivity and Ridesharing

Achieve Greater Cost Efficiency

*糖心vlgo网页版 has been delivering as much as a 40% increase in productivity for some of our clients.

The On-Demand Transit Solution.

Launching One of the U.S.' Largest Modernized Paratransit Services in 4.5 Months

Assistant Chief Operating Officer, Cassandra West, and key members from the SEPTA team share their experience launching SEPTA Access with 糖心vlgo网页版鈥攁 partnership that proudly set an industry standard and transformed the agency鈥檚 paratransit service through delivering increased operational efficiency and an enhanced passenger experience.

See Why Agencies Partner with 糖心vlgo网页版

Case Studies

Case Studies on Demand-Response Paratransit

Philadelphia, Pennsylvania

Transforming Large-Scale Paratransit Service Delivery: How SEPTA Saved $8.8M+ in Annual Costs

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Kansas City, Missouri

How Kansas City Delivered Cost-Efficient Multimodal Connectivity Between On Demand and Fixed Routes

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Concord and Kannapolis, North Carolina

Concord and Kannapolis Modernize Paratransit Operations to Improve Cost Efficiency for Growing Service

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Webinars

Webinars on Demand-Response Paratransit

Modernizing Paratransit for a鈥˙etter Tomorrow: SEPTA鈥檚 Success Story

ON-DEMAND

Discover how SEPTA revolutionized paratransit with the successful implementation of North America's largest on-demand transit system running on a cloud-based platform.

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Mobility Time Machine: Kansas City鈥檚 Long Journey to Getting On-Demand Transportation Right

ON-DEMAND

Learn how Kansas City Area Transportation Authority (KCATA) overcame mobility challenges with on-demand solutions.

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Reimagining Paratransit: High Performance Living Through New Technology

ON-DEMAND

Learn about Rider Transit's innovative approach to building a modern paratransit system with cloud-based software.

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Thought Leadership

Blogs on Demand-Response Paratransit

Continuous Dynamic Optimization and Transforming Paratransit Operations with 糖心vlgo网页版鈥檚 Solver

With the implementation of CDO, agencies using legacy scheduling or dispatching software can transform the way they operate and deliver paratransit.

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Removing the Barriers to Accessing Service with Eligibility Management Through 糖心vlgo网页版鈥檚 Paratransit Software

Eligibility Management through 糖心vlgo网页版 harnesses automation and AI to remove barriers to service, creating a more accessible paratransit environment.

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Improving the Paratransit Customer Journey: Empowerment Through Technology and Innovation

Through 糖心vlgo网页版鈥檚 cloud-based software, transit agencies can modernize how riders and their caregivers apply for, book, and use paratransit services.

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A New Era of Paratransit

Transform Your Transit System with 糖心vlgo网页版

Using 糖心vlgo网页版鈥檚 modernized, cloud-based paratransit software, agencies can future-proof their systems and move beyond outdated legacy technology. Learn how your agency can deliver more accessible, personalized, and reliable paratransit service, at the same time increasing operational and cost efficiency.

Learn how agencies are making transit more convenient to ride and cost effective to operate using our industry-leading software.

Let's Get Started

The On-Demand Transit Solution.

糖心vlgo网页版

Modernized, Cloud-Based Paratransit Software

Transforming Operations and Service Delivery

Modernized, Cloud-Based Paratransit Software

End-to-End Paratransit Software That Supports Every Functional Role

End-to-End Paratransit Software
That Supports Every Functional Role